peiECO: Comunicazione intelligente per il retail e gli ambienti business-critical
Developed by Peicom, a German company based in Osnabrück specializing in communication solutions for retail, peiECO is a platform that digitizes operational communication in points of sale and high-interaction environments. The solution integrates radios, smartphones, sensors, call buttons, machinery and IoT devices within the company Wi-Fi network, creating a connected ecosystem that improves coordination, speed of intervention and operational efficiency. At the center of the platform we find peiBOX, the intelligent control unit that collects events and reports and transforms them into immediate notifications for operators.
peiBOX: the heart of the solution
peiBOX is the control unit that coordinates all platform communications. It receives events from connected devices and distributes them in real time to operators, transforming requests for assistance, technical alarms and reports into immediate voice notifications. Centralized management that simplifies workflows and makes staff work more efficient.
peiPRESS: immediate customer support
peiPRESS buttons allow customers to request assistance directly from shelves, counters, fitting rooms, checkouts or external areas. The request is forwarded instantly to the operators, reducing waiting times and improving the purchasing experience.
peiSUPPLY: monitoring of plants and machinery
With peiSUPPLY, the platform automatically acquires events from machinery, technical systems, environmental sensors and IoT devices. Alerts and anomalies are notified to staff in real time, allowing rapid interventions and more efficient management of operational activities.
Unified communications with Motorola Solutions
One of the main strengths of peiECO is the seamless integration with the Motorola Solutions ecosystem. All notifications generated by the platform are delivered directly to professional radios, WAVE PTX devices and smartphones, creating a unified communication flow that improves staff coordination and speeds up the management of activities in stores and distributed locations.
